fz77 Privacy Policy — We Keep Your Data Safe

Introduction & Scope

fz77 is a safe and reliable online betting and casino platform serving players in Bangladesh. This Privacy Policy ("Policy") explains how fz77 ("we", "our", "Platform") collects, uses, stores, and protects your — that is, our user's — personal information.

This Policy applies to the fz77.lat website and all services connected to it. By registering on or continuing to use the Platform, you are considered to have accepted the terms of this Policy. We may update this Policy from time to time; we will notify you appropriately of any significant changes.

Your privacy is very important to us. Using SSL encryption and the latest data protection methods, fz77 ensures that your information is always secure and does not reach any unauthorized party.

What Information Is Collected

2.1 Information You Provide Directly

When you open an account on the fz77 platform or use our services, we collect the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Residential address
Payment information (bKash, Nagad, Rocket or bank account number)
Documents required for identity verification (such as a national ID card)
Messages and information sent to customer support

2.2 Automatically Collected Information

When you use fz77, some information is collected automatically:

IP address and device identifiers
Browser type and version
Operating system information
Time of site access and location (up to country level)
Cookie and session data
Gaming activity and transaction history
Referral source (which page you came from)

2.3 Third-Party Information

In some cases we may also collect information from legitimate third-party sources, such as identity verification services or fraud prevention agencies. Such data collection is always carried out on a legal basis and is used solely for the purpose of ensuring the security of your account and transactions.

How Information Is Used

fz77 uses your information for the following purposes:

Account Management & Verification To create and maintain your account, confirm your identity, and verify your age (21+ confirmation).

Transaction Processing To securely complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.

Security & Fraud Prevention To detect and prevent unauthorized access, money laundering, and fraudulent activity.

Customer Support To provide 24/7 assistance in Bengali and English via live chat and email ([email protected]).

Service Improvement & Analytics To improve the user experience and for analysis in planning the addition of new games and features.

Communication & Notifications To send important account-related information, security alerts, and, with your permission, promotional messages.

Responsible Gaming Monitoring To detect unusual gaming behavior and, where necessary, facilitate self-exclusion or the setting of limits.

Information Sharing & Disclosure

fz77 never sells your personal information or shares it with unnecessary third parties. However, disclosure may be required in the following limited circumstances:

Payment Processors: With bKash, Nagad, Rocket, and bank transfer service providers — solely to complete transactions.
Identity & Age Verification Services: The minimum information necessary for account verification.
Technology & IT Service Providers: Contracted technology partners for operating the platform.
Legal Obligations: Where disclosure is required in response to a legal order or a legitimate demand from a regulatory authority.
Fraud Prevention: In cooperation with relevant authorities to prevent suspected financial crime or fraud.

All third parties with whom we share information are bound by our privacy standards and data protection agreements. We never sell your information to advertisers or unrelated third parties.

Cookies & Tracking Technologies

What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. fz77 uses cookies for the following reasons:

To keep your login session active
To remember your preferences and settings
To ensure site performance and security
To detect fraudulent activity
To analyze and improve the user experience

Managing Cookies

You can control or delete cookies from your browser settings. However, please note:

Disabling essential cookies may cause some important features to stop working.
The stay-logged-in feature depends on cookies.
Disabling analytics cookies will not affect the quality of your experience.
Cookies can be managed at any time from browser settings.

Data Retention & Security Measures

Retention Period

We retain your information only for as long as necessary. Generally:

All information is retained while your account is active.
Certain transaction data may be kept for a specified period after account closure in line with legal or regulatory requirements.
Customer support messages are retained until they are no longer relevant.

Security Practices

fz77 uses industry-standard technology and processes to protect your information:

SSL/TLS Encryption: All data transmission and reception is fully encrypted.
Secure Server Infrastructure: Stored in industry-standard data centers.
Access Controls: Only authorized staff can access information on a need-to-know basis.
Security Monitoring: Ongoing monitoring systems to detect potential threats.
Regular Security Assessments: Periodic assessments to identify system vulnerabilities.

While we always strive to ensure the highest level of security, no digital system is entirely risk-free. We therefore recommend that you keep your account password confidential and avoid logging in from unfamiliar devices.

Your Rights & Choices

Right to Access

You can view what information we hold about you. If you contact our support team, we will provide you with a copy.

Right to Correction

If any information in your profile is incorrect, you may request a correction. We will update it as soon as possible.

Right to Deletion

In certain circumstances you may request that your data be deleted, although information subject to legal obligations may be an exception.

Right to Object to Processing

If you object to your information being used for a specific purpose, you may let us know. You can opt out of marketing communications at any time.

Data Portability

We can provide your information in a structured, machine-readable format so that you can use it with another service.

Withdrawal of Consent

Where data processing relies on your consent, you may withdraw that consent at any time.

To exercise any of the rights described above, please contact our support team. We will process your request in a timely manner and inform you of any decisions made.

Protection of Minors

fz77 strictly provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors. Age is verified at the time of account registration, and additional documentation may be requested in cases of doubt.

If we learn that a minor has created an account on our platform, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child is using fz77, please contact us at [email protected].

Policy Changes & Updates

fz77 reserves the right to update this Privacy Policy from time to time. This Policy may be revised as a result of changes to our services, technology, or legal requirements.

For any significant changes, we will notify you in the following ways:

A notification will be sent to your registered email.
A notice will be shown when you log in to the platform.
The details of the changes will be clearly stated on the Privacy Policy page of the website.

If you continue to use the platform after the changes, you will be considered to have accepted the updated Policy. We therefore advise you to visit this page regularly.

fz77's Privacy Policy